The Method
Refunds follow the same procedure as Replacement requests. Customers can find more information about our return/replacement policy page. Firstly, the Nitto Posora panel requests a replacement of the flawed or incorrect item. Within seven business days, we will replace any defective product at no cost to you. If a replacement cannot be provided within the specified time frame, the client who purchased the product will be notified by one of our employees.
Our system takes ten to twelve business days to reimburse the amount together with any charges in the account that has been used to pay us for the merchandise after we have confirmed the refund with the customer. If the customer paid with cash, they can request a refund by sending an email or giving a phone call with their account information.